Refund Policy
FoxDocs (foxdocs.ai) · Last updated: 17 October 2026 · support@foxdocs.ai
How refunds and cancellations work for purchases on FoxDocs.
Contents
1. The service is currently free
Filling in documents, the chat assistant and downloading PDFs are currently free. No money is charged, so there is nothing to refund.
2. Who processes payments
When paid features are introduced, payments are processed by Dodo Payments, our online reseller and Merchant of Record. Dodo Payments issues the receipt, handles taxes and processes refunds. The charge appears on your bank statement as DODOPAY_FOXDOCS.
3. What is sold
Credit packs are one-time purchases. There are no subscriptions and no recurring charges, so there is nothing to cancel: no further payment will be taken.
4. Unused credit packs
If none of the credits from a pack have been spent, we refund the full amount on request made within 14 days of purchase.
5. Spent credits
Credits spent on the chat assistant, the AI check or a completed PDF are not refundable: the service is delivered at the moment the result is provided. The exception is described in the next section.
6. Failures on our side
If you paid but the PDF was not generated, the paid feature did not unlock, or you were charged twice, we will refund the money or restore the credits, whichever you prefer.
7. Decisions of authorities
A rejection by a government office is not a reason for a refund. FoxDocs fills in the form with the data you enter and is not responsible for the decision of the authority, the choice of form or the accuracy of your information (see the Terms of Service, sections 4 and 6).
8. How to request a refund
Write to support@foxdocs.ai with your account email and the date of purchase, or use the link in your Dodo Payments receipt. We reply within 3 working days. The money is returned to the original payment method; how long it takes to arrive depends on your bank, usually 5–10 working days.
9. Deleting your account
Deleting your account does not refund unused credits automatically. Request a refund under section 4 before you delete the account.
10. Your statutory rights
This policy does not limit the rights you have under the consumer protection law of your country.